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This came as a surprise after HSBC sold its branch network in Upstate New York in 2012 to First Niagara, KeyBank, Community Bank, N.A. and Five Star Bank. In January 2019, HSBC announced it would open two new branches in Western New York, as part of the bank’s initiative to open 50 branches in new and existing markets in the United States.
HSBC Direct is a telephone/online direct banking operation which attracts customers through mortgages, accounts and savings. It was first launched in the USA [177] in November 2005 and is based on HSBC's 'First Direct' subsidiary in Britain which was launched in the 1980s.
In April 2015, HSBC Finance was reported as having accidentally uploaded information on United States customers' mortgages, including social security numbers and telephone numbers, to a publicly accessible webserver that was subsequently indexed by Google search. The data included information from a large number of HSBC Finance's subsidiary firms.
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But a number of cheap products were pulled from markets in recent weeks. Santander withdrew a 3.68 per cent five-year fixed-rate product for borrowers with a 40 per cent deposit in their homes.
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In August 2018, Citizens completed its acquisition of Franklin American Mortgage in a deal valued at $511 Million, expanding its presence into Tennessee and Texas. [53] On May 26, 2021, Citizens entered into an agreement with HSBC Bank USA to purchase HSBC's retail operations on the East Coast. Under the agreement, Citizens would acquire ...
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