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In September the company deployed Agent force, its platform of autonomous AI agents for customer service assistance, developing marketing campaigns, and coaching salespersons. It also allows users to build custom AI agents. [49] In October, Salesforce Einstein was succeeded by Agentforce, a collection of generative AI agents. [50]
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Generative artificial intelligence (generative AI, GenAI, [1] or GAI) is a subset of artificial intelligence that uses generative models to produce text, images, videos, or other forms of data. [ 2 ] [ 3 ] [ 4 ] These models learn the underlying patterns and structures of their training data and use them to produce new data [ 5 ] [ 6 ] based on ...
Meta AI (formerly Facebook) also has a generative transformer-based foundational large language model, known as LLaMA. [48] Foundational GPTs can also employ modalities other than text, for input and/or output. GPT-4 is a multi-modal LLM that is capable of processing text and image input (though its output is limited to text). [49]
Online sales rose to $282 billion in the United States between Nov. 1 and Dec. 31 from $272 billion a year ago, ahead of Salesforce's forecast of 2% growth, even as discounts were tempered.
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