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It allows a passenger anywhere to book train tickets from any station to any station. PRS handles reservations, changes, cancellations and refunds, reserving over 1.6 million seats and berths daily. Complex rules, validations and fare-computation techniques are interwoven in the application. This system is currently under modernisation. [6]
In 2013, flight and hotel booking services were added as a part of online reservation services. [19] In 2016, IRCTC launched a lighter version of its website to enable booking at low speed internet connections. [20] On 7 August 2019, IRCTC launched a payment wallet named iMudra.
"Welcome to Indian Railway Passenger reservation Enquiry". indianrail.gov.in. Archived from the original on 25 November 2013 Retrieved 30 May 2014 . "IRCTC Online Passenger Reservation System" . irctc.co.in. Archived from the original on 3 March 2007 .
A Reservation Against Cancellation (RAC) is a type of ticket that can be sold for travel on the Indian Railways. Although it ensures certainty of travel, it does not guarantee a berth . A berth will be allocated to the ticket who reserves an RAC ticket if passengers who already have a confirmed ticket do not board before the train departure or ...
All types of ticketing agents including IRCTC agents will now be debarred from booking non-Tatkal tickets for 30 minutes from the opening of bookings, that is from 8 am to 8.30 AM for general classes, from 10 AM onwards for Tatkal AC classes, and from 11 AM onwards for Tatkal non-AC classes. The system is prone to exploitation. [2]
The department is also concerned with provisioning of passenger amenities and re-dressal of customer complaints. Various passenger amenities in Railway Stations and Trains, like catering, stalls on the Railway Stations, services in trains and stations etc. come under the superintendence of IRTS Officers working in the Commercial Department.
The Indian Railways website went online in February 2000 and online ticketing was introduced on 3 August 2002 through IRCTC. [62] Indian Railways now provides multiple channels for passengers to book tickets through website , smartphone apps , SMS , rail reservation counters at train stations, or through private ticket booking counters.
A computerised reservation facility is provided, and an information counter for tourists. A Passenger Operated Enquiry Terminal (POET) is available, [52] which can access the National Train Enquiry System (NTES). [52] Indrail Passes are available at the reservation center, about 200 meters from the station.