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Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict in the workplace. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting. Properly managed conflict can improve group outcomes.
Process decision program chart which is a visually similar diagramming method. The difference is that PDPC is used for planning contingencies, while evaporating cloud technique is for problem solving and conflict management.
A number of conflict style inventories have been in active use since the 1960s. Most of them are based on the managerial grid developed by Robert R. Blake and Jane Mouton in their managerial grid model. The Blake and Mouton model uses two axes: "concern for people" is plotted using the vertical axis and "concern for task" along the horizontal axis.
A model called the "Thomas-Kilmann model" was designed by two psychologists, Kenneth Thomas and Ralph Kilmann. It demonstrates how individuals display conflict management styles when they handle disagreement. The Thomas-Kilmann model suggests five modes that guide individuals in resolving conflicts.
Conflict avoidance; Conflict continuum; Conflict style inventory; Democracy; Family therapy; Forum (alternative dispute resolution) Game theory. Prisoner's dilemma; Paradox of tolerance; Liaison officer; Non-aggression principle; Peace and conflict studies; Peace process; Peace treaty; Peacebuilding; Peacemaking; Rule of man; Track II diplomacy
Glasl, on the other hand, assigns six strategies for conflict management to the nine escalation stages of Friedrich Glasl's model of conflict escalation. [2] Level 1-3 (hardening, polarization & debate, actions instead of words): Moderation; Level 3-5 (actions instead of words, concern about image & coalitions, loss of face): Process support
A business process modeling of a process with a normal flow with the Business Process Model and Notation. Business process modeling (BPM) is the action of capturing and representing processes of an enterprise (i.e. modeling them), so that the current business processes may be analyzed, applied securely and consistently, improved, and automated.
Friedrich Glasl's model of conflict escalation [1] assists in the analysis of conflicts. Appropriate reactions can be derived from this analysis. The model has nine stages – in contrast to the earlier model of Kurt R. Spillmann, [2] which describes five distinct stages of escalation. These stages are grouped into three levels, which each ...