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Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.
NBC Universal 1 month ago Health care jobs are in demand in 2025 — one of the top roles can pay $385,000. The health sector holds many of the best job opportunities for workers in 2025, due to ...
The first known private employment agency Robinson, Gabbitas & Thring, was founded in 1873 by John Gabbitas who recruited schoolmasters for public schools in England. [3] In the United States, the first private employment agency was opened by Fred Winslow who started an Engineering Agency in 1893.
The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
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