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2. Grievance (labour) - Wikipedia

   en.wikipedia.org/wiki/Grievance_(labour)

   Grievance (labour) A grievance is a formal complaint that is raised by an employee towards an employer within the workplace. There are many reasons as to why a grievance can be raised, and also many ways to go about dealing with such a scenario. Reasons for filing a grievance in the workplace can be as a result of, but not limited to, a breach ...

3. Complaint - Wikipedia

   en.wikipedia.org/wiki/Complaint

   In legal terminology, a complaint is any formal legal document that sets out the facts and legal reasons (see: cause of action) that the filing party or parties (the plaintiff(s)) believes are sufficient to support a claim against the party or parties against whom the claim is brought (the defendant(s)) that entitles the plaintiff(s) to a remedy (either money damages or injunctive relief).

4. Service-level agreement - Wikipedia

   en.wikipedia.org/wiki/Service-level_agreement

   A service-level agreement (SLA) is an agreement between a service provider and a customer. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user. [1] The most common component of an SLA is that the services should be provided to the customer as agreed upon ...

5. Consumer protection - Wikipedia

   en.wikipedia.org/wiki/Consumer_protection

   Consumer protection is the practice of safeguarding buyers of goods and services, and the public, against unfair practices in the marketplace. Consumer protection measures are often established by law. Such laws are intended to prevent businesses from engaging in fraud or specified unfair practices to gain an advantage over competitors or to ...

6. Breach of contract - Wikipedia

   en.wikipedia.org/wiki/Breach_of_contract

   Breach of contract is a legal cause of action and a type of civil wrong, in which a binding agreement or bargained-for exchange is not honored by one or more of the parties to the contract by non-performance or interference with the other party's performance. Breach occurs when a party to a contract fails to fulfill its obligation (s), whether ...

7. Form book - Wikipedia

   en.wikipedia.org/wiki/Form_book

   A form book is a tool used by attorneys in the United States to aid in the filing of pleadings, motions and other legal documents with a court or similar decision-making body. [1] A form book may be a bound volume or binder containing loose-leaf pages, containing forms, clauses and model documents that the attorney might use when preparing a ...