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One of the largest internet based consumer-review services, Rateitall.com reports the average consumer review of Comcast as 1.6 out of 5 stars, based on a total of 511 reviews to date (2014). [7] Consumer affairs blog The Consumerist named Comcast "Worst Company in America" in 2010 and 2014. [8]
Topping the complaint list were cell-phone companies, with 38,420 complaints, up 41% over 2010. After that, the list includes (in order of number of gripes): new-car dealers
U.S. cable giant Comcast said private information on 237,703 customers — including Social Security numbers — was accessed by an “unauthorized third party” earlier this year. Comcast ...
The ACSI indicates that almost half of all cable customers (regardless of company) have registered complaints, and that cable is the only industry to score below 60 in the ACSI. [240] Comcast's Customer Service Rating by the ACSI surveys indicate that the company's customer service has not improved since the surveys began in 2001.
Comcast CEO Brian Roberts doesn't want his cable TV networks like CNBC, MSNBC, and USA anymore. It's essentially a garage sale, Peter Kafka writes.
On August 1, 2008, the FCC formally voted 3-to-2 to uphold a complaint against Comcast, the largest cable company in the US, ruling that it had illegally inhibited users of its high-speed Internet service from using file-sharing software. The FCC imposed no fine, but required Comcast to end such blocking in 2008.
"The complaints filed with BBB are not only a barometer of customer satisfaction, but the. Last year, consumers filed 1.1 million complaints with the Better Business Bureau (BBB) against North ...
The rates for cable services increased excessively, surpassing inflation. As a result, the Cable Television Consumer Protection and Competition Act of 1992 had been enacted by the U.S. Congress. The Act had the goal to restore Federal regulation of the cable television industry and respond to complaints about poor cable service and high rates. [2]
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related to: comcast cable complaints consumer reports