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While Baltimore was the first city to use 311 as a police non-emergency number, in January 1999, Chicago initiated the first comprehensive 3-1-1 system, by providing information and tracking city services from intake to resolution, in addition to taking non-emergency police calls. When the new service was launched, information regarding all ...
The City of Chicago and Neighborhood Housing Services (NHS) of Chicago pioneered the 311 Foreclosure Prevention Program as a consumer counseling and information service which helps homeowners at risk of losing their homes to foreclosure, credit counseling and advocacy services.
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The year 2000 brought the addition of the Chicago Fire Department fleet of 140 fire engines, 105 ambulances, and 87 aerial units under Fleet Management's supervision. In 2004, the City's fleet centralization process was accelerated when the Chicago Department of Water Management and Chicago Police Department were added as DFM customer departments.
The first use of a national emergency telephone number began in the United Kingdom in 1937 using the number 999, which continues to this day. [6] In the United States, the first 911 service was established by the Alabama Telephone Company and the first call was made in Haleyville, Alabama, in 1968 by Alabama Speaker of the House Rankin Fite and answered by U.S. Representative Tom Bevill.
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Direct-distance dialing (DDD) was first introduced in areas with common-control switching (panel and crossbar) in the 1950s.These areas had used 411 for directory assistance, and because of the ability of common-control switching to analyze the initial digits of a number in a "sender" before routing the call, these areas did not require the dialing of an initial 1 to initiate a long-distance call.