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Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9]
They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
Merriam-Webster's Words of the Year are words of the year lists published annually by the American dictionary-publishing company Merriam-Webster, Inc. The lists feature ten words from the English language. These word lists started in 2003 and have been published at the end of each year. The Words of the Year usually reflect events that happened ...
merriam-webster.com. Merriam-Webster, Incorporated is an American company that publishes reference books and is mostly known for its dictionaries. It is the oldest dictionary publisher in the United States. [1] In 1831, George and Charles Merriam founded the company as G & C Merriam Co. in Springfield, Massachusetts.
A Café de Coral restaurant in Hong Kong. A fish and chip shop in Broadstairs, Kent, England. A fast-food restaurant, also known as a quick-service restaurant (QSR) within the industry, is a specific type of restaurant that serves fast-food cuisine and has minimal table service.
Webster's Dictionary. Webster's Dictionary is any of the English language dictionaries edited in the early 19th century by Noah Webster (1758–1843), an American lexicographer, as well as numerous related or unrelated dictionaries that have adopted the Webster's name in his honor. " Webster's " has since become a genericized trademark in the ...
SERVQUAL is a multi-dimensional research instrument designed to capture consumer expectations and perceptions of a service along five dimensions (originally ten) which are said to represent service quality. SERVQUAL is built on the expectancy–disconfirmation paradigm, which, in simple terms, means that service quality is understood as the ...
Customer experience, sometimes abbreviated to CX, is the totality of cognitive, affective, sensory, and behavioral customer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages. [1][2][3]