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Amazon acquired Kiva Systems, a warehouse automation company, in 2012. Amazon fulfillment centers can also provide warehousing and order-fulfillment for third-party sellers, for an extra fee. [98] Third-party sellers can use Fulfillment by Amazon (FBA) to ship for other platforms as well, such as eBay or their own websites. [99]
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
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