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Customer attrition, also known as customer churn, customer turnover, or customer defection, is the loss of clients or customers.. Companies often use customer attrition analysis and customer attrition rates as one of their key business metrics (along with cash flow, EBITDA, etc.) because the cost of retaining an existing customer is far less than the cost of acquiring a new one. [1]
Churn rate (also known as attrition rate, turnover, customer turnover, or customer defection) [1] [2] [3] is a measure of the proportion of individuals or items moving out of a group over a specific period.
Prevention, in the form of "pledging ourselves to make a constant conscious effort to do our jobs right the first time", is the only way to guarantee zero defects. Beyond that, examining the production process for steps where defects can occur and mistake proofing them contributes to defect-free production. [16] [17]
In construction contracting, a latent defect is defined as a defect which exists at the time of acceptance but cannot be discovered by a reasonable inspection. [2]In the 1864 US case of Dermott v Jones, the latent defect lay in the soil on which a property had been built, giving rise to problems which subsequently made the house "uninhabitable and dangerous".
Constructability review is a process of reviewing design documents, construction drawings, specifications, and other construction documentation intended for use by a builder to construct the project. The purpose of a constructability review is to eliminate design errors, omissions, and coordination issues prior to bidding the documents so that ...
Also Abrams' water-cement ratio law. A law which states that the strength of a concrete mix is inversely related to the mass ratio of water to cement. As the water content increases, the strength of the concrete decreases. abrasion The process of scuffing, scratching, wearing down, marring, or rubbing away a substance or substrate. It can be intentionally imposed in a controlled process using ...
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Construction law builds upon general legal principles and methodologies and incorporates the regulatory framework (including security of payment, planning, environmental and building regulations); contract methodologies and selection (including traditional and alternative forms of contracting); subcontract issues; causes of action, and liability, arising in contract, negligence and on other ...