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Top- and bottom-posting are sometimes compared to traditional written correspondence in that the response is a single continuous text, and the whole original is appended only to clarify which letter is being replied to. Customer service e-mail practices, in particular, often require that all points be addressed in a clear manner without quoting ...
A non-apology apology, sometimes called a backhanded apology, empty apology, nonpology, or fauxpology, [1] [2] is a statement in the form of an apology that does not express remorse for what was done or said, or assigns fault to those ostensibly receiving the apology. [3] It is common in politics and public relations. [3]
Non-apology apology: a statement that looks like an apology but does not express remorse. Insincere apology: a statement that expresses remorse that is not felt. [2] This may be pro forma apology, such as a routine letter from a large business that expresses regret that a small order was not satisfactory in some respect. In such a case, the ...
Staffing shortages have put a crimp on customer service, ... For premium support please call: 800-290-4726 more ways to reach us. Sign in. Mail. 24/7 Help. For premium support please call:
An Alabama man who told a police officer, “Get your ass out of the way” after he was ticketed during a traffic stop last year says he was ordered by a judge to either apologize to the officer ...