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ServiceNow, Inc. is an American software company based in Santa Clara, California, that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. Founded in 2003 by Fred Luddy , ServiceNow is listed on the New York Stock Exchange and is a constituent of the Russell 1000 Index and S&P 500 Index . [ 2 ]
In 2012, they renamed their company to CloudBolt Software (to avoid a name conflict with an IBM offering), and in 2013 CloudBolt Command and Control (C2) was included as the cloud manager in Dell Cloud for US Government. [3] In 2014, the product name "CloudBolt Command and Control (C2)" was simplified to "CloudBolt". Product Timeline:
ServiceNow Enables the 'Citizen Developer' Service-Oriented Enterprise Applications Now Created In Mere Minutes by Mere Mortals LAS VEGAS--(BUSINESS WIRE)-- ServiceNow® (NYS: NOW) , the ...
Platform as a service (PaaS) or application platform as a service (aPaaS) or platform-based service is a cloud computing service model where users provision, instantiate, run and manage a modular bundle of a computing platform and applications, without the complexity of building and maintaining the infrastructure associated with developing and launching application(s), and to allow developers ...
Configuration items are represented by their properties. These properties can be common to all the configuration items (e.g. unique item code that we will generate, description of function, end of the lifecycle or business owner that is approving configuration item changes and technical owner, i.e. administrator, that is supporting it and implementing the changes).
The CMDB is a fundamental component of ITIL framework's Configuration Management process. CMDBs are used to keep track of the state of assets such as products, systems, software, facilities, people as they exist at specific points in time, and the relationship between all assets.
Networked Help Desk is an open standard initiative to provide a common API for sharing customer support tickets between separate instances of issue tracking, bug tracking, customer relationship management (CRM) and project management systems to improve customer service and reduce vendor lock-in.
ERP systems typically include many configurable settings that in effect modify system operations. For example, in the ServiceNow platform, business rules can be written requiring the signature of a business owner within 2 weeks of a newly completed risk assessment. The tool can be configured to automatically email notifications to the business ...