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The company's business-facing division provides SaaS that allows brands to manage and analyze review data to improve their products and customer service. [6] [7] ConsumerAffairs was founded in 1998 by Jim Hood. [8] The company has been headquartered in Tulsa, Oklahoma since 2010 and also has offices in Austin, Texas, the Philippines, and ...
CarComplaints.com is an online automotive complaint resource that uses graphs to show automotive defect patterns, based on complaint data submitted by visitors to the site. The complaints are organized into logical groups with data published by vehicle, vehicle component, and specific problem.
A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites.
In 1971, Bose Corporation sued Consumer Reports (CR) for libel after CR reported in a review that the sound from the system it reviewed "tended to wander about the room". [75] The case eventually reached the United States Supreme Court , which affirmed in Bose Corp. v. Consumers Union of United States, Inc. that CR 's statement was made without ...
The Complaint tablet to Ea-nāṣir may be the oldest known written customer complaint. [1] A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a ...
Ripoff Report is a private for-profit website founded by Ed Magedson. [1] The Ripoff Report has been online since December 1998 and is operated by Xcentric Ventures, LLC which is based in Tempe, Arizona. [2] In 2023 an Australian judge found the company purports to be a consumer review site but profits from extortive business practices. [3]
The compact SUV Suzuki Samurai gained a reputation in the U.S. market of being an unsafe car and prone to a rollover after Consumer Reports, the magazine arm of Consumers Union, reported that during a 1988 test on the short course avoidance maneuver (Consumer Union Short Course Double Lane Change, or CUSC for short), the Samurai experienced what they deemed as an unacceptable amount of tipover ...
Kawasaki Kisen Kaisha Ltd. v. Regal-Beloit Corp., 561 U.S. 89 (2010), was a United States Supreme Court case in which the Court held that, when a cargo shipment begins overseas, portions of the trip when the goods are traveling over land by train are governed by the Carriage of Goods by Sea Act, not the Carmack Amendment to the Interstate Commerce Act.