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1. Amazon. Amazon, a company that now employs more than 1 million people worldwide, said in October that it would allow its employees to work remotely at least some of the time.
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Amazon's return-to-office mandate is a move to cut head count, says Stanford economist Nicholas Bloom. Bloom told BI the policy may harm areas like AI, where recruiting top talent is challenging.
Remote workers may feel pressure to produce more output in order to be seen as valuable, and reduce the idea that they are doing less work than others. This pressure to produce output, as well as a lack of social support from limited coworker relationships and feelings of isolation, leads to lower job engagement in remote workers. [100]
The cuts affected more than 100 customer service managers working in Level 5 and Level 6 middle management positions both in call centers and virtually. Impacted employees worked mainly in either ...
A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
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