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1-800-432-1000, keep hitting “00” at every prompt, eventually you get routed to a live person. 5. Share. NYCheesecakes. • 6 yr. ago. Just call the number on the back of your card and keep saying "agent." I've never had a problem getting to a human at BoA.. 1. Share.
Then going back to my first comment, You are not big enough to justify a phone tree. 100 people working the call center is not a ton, it sounds like a pretty small bank. If we compare that to Bank of America (the bank OP references), bank of America has tens of thousands of call center agents. They have over 200,000 total employees.
Tried to evade the robots and they hung up on me. Ended up talking to a live person in fraud department just to confirm the exact date my CC was opened 😂. Cannot be worse than Citi. anyone else think bofa support sucks. I have to go through minuts of robots to get to a customer service rep.
Please hold while we connect you to the next available Bank of America Online Banking Specialist. Your chat may be monitored and recorded for quality purposes. Your current wait time is approximately 0 minute (s). Thank you for your patience. Thank you for choosing Bank of America. Samantha is ready to assist you.
r/personalfinance. r/personalfinance. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. Join our community, read the PF Wiki, and get on top of your finances! • 3 yr. ago.
Called chase 3 times, one call was 5 mins, one was about 20, and the last was like 70 mins. So it really depends on timing I guess. 1. HannaMontana1. • 3 yr. ago. My bank is working short handed because people at other branches have come up positive for covid and they have to go where ever they are needed. 1.
Attempts by their customer service to deescalate an individual are non existent or completely wrong. The training they receive is business oriented not people oriented and it shows. Yes, BOA has tons of problems but some of us were really trying to light a fire under leadership for an upgrade. Not all of us are rude.
Debt. I got a call from a person stating that he was from Bank of America. I believe them because caller ID had Bank of America number. He started saying that there were some fraudulent purchases on my debit card and they wanted to verify with me. He said a couple of purchases that I didn’t make And I said to him I did not place those ...
One tip.. if you keep getting passed around to different customer service reps then just demand to speak with a manager over and over again until you get someones name/phone number/email. The 1st line of defense ppl have no power to help in this situation, you have to get with a manager.
Just came here to say that if you ever want to truly break a person, get them to call Citibank and try to speak to an actual person. I am not OK. This is the phone I call when I have e issues with my checking account +1 (888)2484226 it’s pretty decent but you have to wait sometimes long time.