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Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.
SERVQUAL is a multidimensional research instrument designed to measure service quality by capturing respondents’ expectations and perceptions along five dimensions of service quality. [2] The questionnaire consists of matched pairs of items - 22 expectation items and 22 perceptions items - organised into five dimensions which are believed to ...
Human services is an interdisciplinary field of study with the objective of meeting human needs through an applied knowledge base, focusing on prevention as well as remediation of problems, and maintaining a commitment to improving the overall quality of life of service populations [1] The process involves the study of social technologies (practice methods, models, and theories), service ...
Smelser porter considered social movements to be the side-effects of rapid social change. [2] He argued that six things were necessary and sufficient for collective behavior to emerge, [1] and that social movements must evolve through the following relevant stages: [2] [3]
Serviceability involves the consumer's ease of obtaining repair service (example: access to service centers and/or ease of self-service), the responsiveness of service personnel (example: ease of getting an appointment, willingness of repair personnel to listen to the customer), and the reliability of service (example: whether the service is ...
An additional dimension is the effect of family dynamics on life chances, such as the presence of biological parents, the quality of family relationships, and sibling configuration. For example, it has been demonstrated that children of divorced parents exhibit lower levels of psychological well-being, more problems in their own relationship, a ...
Some examples of social service recipients include elderly people, children and families, people with disabilities, including both physical and mental disabilities. [1] These may extend to drug users, young offenders and refugees and asylum seekers depending on the country and its social service programs, as well as the presence of non ...
Levels of trust are higher in countries with lower economic inequality.. Group cohesiveness, also called group cohesion, social harmony or social cohesion, is the degree or strength of bonds linking members of a social group to one another and to the group as a whole. [1]