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A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
Automation can facilitate customer service or replace it entirely. A popular type of automated customer service is done through artificial intelligence (AI). The customer benefit of AI is the feel for chatting with a live agent through improved speech technologies while giving customers the self-service benefit. [13]
It is expected that artificial intelligence-based chatbots will significantly impact call centre jobs and will increase productivity substantially. [2] [3] [4] Many organisations have already adopted AI-based chatbots to improve their customer service experience. [4] [5] [3] The contact center is a central point from which all customer contacts ...
Get breaking Finance news and the latest business articles from AOL. From stock market news to jobs and real estate, it can all be found here.
A customer representative is an individual who has authority to represent a community that intends to purchase a product. The term is most often applied to a ...
There were approximately 16 million people employed in the health care sector in 2017. [8] ... Agents and brokers: 513,600 Retail trade: 15,677,900
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