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AOL Canada only. Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless ...
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Scammers target a variety of people, though research by Microsoft suggests that millennials (defined by Microsoft as age 24-37) and people part of generation Z (age 18-23) have the highest exposure to tech support scams and the Federal Trade Commission has found that seniors (age 60 and over) are more likely to lose money to tech support scams.
The check variant of the overpayment scams, as well as other confidence tricks where scammers send the victim an illegitimate check, work in part because of the delay—sometimes days or weeks—between a customer depositing a check at a bank and the check clearing and being verified as legitimate. [3]
In 2017–2018, the CCTS handled 14,272 complaints from consumers and resolved 92 per cent of these complaints. During this period, 41.5% of complaints were related to wireless service, 29.2% in regards to internet services and 10.6% for television services. [7]
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