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  2. On- and off-hook - Wikipedia

    en.wikipedia.org/wiki/On-_and_Off-hook

    Note that if off-hook pertains to one state, on-hook pertains to the other. The active state (i.e., a closed loop (short circuit between the wires) of a subscriber line or PBX user loop) An operating state of a communications link in which data transmission is enabled either for (a) voice or data communications or (b) network signaling. [2] [3]

  3. Contact center telephony - Wikipedia

    en.wikipedia.org/wiki/Contact_center_telephony

    Cloud-based phone system is a further advancement in the direction as it allows operators to access all the features and benefits of call center telephony over the Web against an affordable & flexible pay-as-you-go subscription model. Thus, in-house infrastructure deployment to manage public switched telephone networks, storage, communication ...

  4. List of telephony terminology - Wikipedia

    en.wikipedia.org/wiki/List_of_telephony_terminology

    Call originator - (or calling party, caller or A-party) a person or device that initiates a telephone call by dialling a telephone number. Call waiting - a system that notifies a caller of another incoming telephone call by sounding a sound in the earpiece. Called party - (or callee or B-party) Caller; Calling party; Conference call (multi ...

  5. Business communication - Wikipedia

    en.wikipedia.org/wiki/Business_communication

    These internal and external types of business communication occur through verbal and non-verbal methods of communication. [11] Therefore, business communication can be broken down into different categories such as; Electronic communication. Almost all businesses require the use of technology to communicate outside and inside an organization. [12]

  6. Hotline - Wikipedia

    en.wikipedia.org/wiki/Hotline

    A hotline is a point-to-point communications link in which a call is automatically directed to the preselected destination without any additional action by the user when the end instrument goes off-hook. [2] An example would be a phone that automatically connects to emergency services on picking up the receiver.

  7. Communications management - Wikipedia

    en.wikipedia.org/wiki/Communications_management

    Aspects of communications management include developing corporate communication strategies, designing internal and external communications directives, and managing the flow of information, including online communication. It is a process that helps an organization to be systematic as one within the bounds of communication.

  8. AOL Mail

    mail.aol.com

    Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!

  9. Telephone exchange - Wikipedia

    en.wikipedia.org/wiki/Telephone_exchange

    A telephone operator manually connecting calls with cord pairs at a telephone switchboard A modern central office, equipped with voice communication and broadband data capabilities A telephone exchange , telephone switch , or central office is a central component of a telecommunications system in the public switched telephone network (PSTN) or ...