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Guests complained that it was very difficult to contact Booking.com about this issue, citing poor customer service. [48] The fraudsters direct guests to replicas of the Booking.com website containing the reservation data and personal details of the guest and ask them to make a payment, a temporary transfer of funds or card validation. [49]
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In tourism, reconfirmation is a contractual requirement that the traveller must explicitly re-notify to the seller that they still intend to use their reservation. [ 1 ] [ 2 ] If the traveller fails to reconfirm, their reservation might be cancelled.
Booking Holdings Inc. is an American travel technology company incorporated under Delaware General Corporation Law and based in Norwalk, Connecticut, that owns and operates several travel fare aggregators and travel fare metasearch engines including namesake and flagship Booking.com, Priceline.com, Agoda, Kayak, Cheapflights, Rentalcars.com, Momondo, and OpenTable.