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Xu, C., Peak, D., & Prybutok, V. (2015). A customer value, satisfaction, and loyalty perspective of mobile application recommendations. Decision Support System, 17, 171-183; Clatworthy, S (2011). "Service innovation through touch-points: Development of an innovation toolkit for the first stages of new service development". International Journal ...
EarthLink logo from 1998–2015. EarthLink was founded in July 1994 by Sky Dayton when he was 23 years old. [9] Dayton was convinced of the need for a simple, user-friendly dial-up Internet service provider (ISP) after spending an entire week trying to configure his own computer for Internet access. [10]