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  2. Sample Resume: Customer Service Manager - AOL

    www.aol.com/news/2010-07-01-resume-for-customer...

    For premium support please call: 800-290-4726 more ways to reach us. Sign in. Mail. 24/7 Help. ... Sample Resume: Customer Service Manager. Barbara Safani. Updated July 14, 2016 at 9:06 PM.

  3. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer support is an effective strategy that ensures that the customer's needs have been attended to. Customer support helps ensure that the products and services that have been provided to the customer meet their expectations. Given an effective and efficient customer support experience, customers tend to be loyal to the organization, which ...

  4. Résumé - Wikipedia

    en.wikipedia.org/wiki/Résumé

    An example of a résumé with a common format with the name John Doe. A résumé or resume (or alternatively resumé), [a] [1] is a document created and used by a person to present their background, skills, and accomplishments. Résumés can be used for a variety of reasons, but most often are used to secure new jobs, whether in the same ...

  5. Technical support - Wikipedia

    en.wikipedia.org/wiki/Technical_support

    Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers, online chat and email. [1] Many companies provide discussion boards for users to provide support to other users, decreasing load and cost on these ...

  6. Customer service representative - Wikipedia

    en.wikipedia.org/wiki/Customer_service...

    A Firestone customer service representative in Berkeley Heights, New Jersey Customer service representatives , customer service advisors , customer service agents , or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products ...

  7. Service-level agreement - Wikipedia

    en.wikipedia.org/wiki/Service-level_agreement

    The output received by the customer as a result of the service provided is the main focus of the service level agreement. Service level agreements are also defined at different levels: Customer-based SLA: An agreement with an individual customer group, covering all the services they use. For example, an SLA between a supplier (IT service ...

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