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  2. Total quality management - Wikipedia

    en.wikipedia.org/wiki/Total_quality_management

    "Total Quality Management (TQM) in the Department of Defense is a strategy for continuously improving performance at every level, and in all areas of responsibility. It combines fundamental management techniques, existing improvement efforts, and specialized technical tools under a disciplined structure focused on continuously improving all ...

  3. Eight dimensions of quality - Wikipedia

    en.wikipedia.org/wiki/Eight_dimensions_of_quality

    Reliability is a major contributor to brand or company image, and is considered a fundamental dimension of quality by most end-users. For example, recent market research shows that, especially for women, reliability has become an automobile's most desired attribute. [1]

  4. Quality management - Wikipedia

    en.wikipedia.org/wiki/Quality_management

    Quality management is focused both on product and service quality and the means to achieve it. Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality. Quality control is also part of quality management. What a customer wants and is willing to pay for it, determines ...

  5. Quality control - Wikipedia

    en.wikipedia.org/wiki/Quality_control

    Total quality control (TQC) 1956: Popularized by Armand V. Feigenbaum in a Harvard Business Review article [9] and book of the same name; [10] stresses involvement of departments in addition to production (e.g., accounting, design, finance, human resources, marketing, purchasing, sales) Statistical process control (SPC) 1960s

  6. Kaizen - Wikipedia

    en.wikipedia.org/wiki/Kaizen

    The W questions are used in a wide variety of areas, for example when analyzing texts, [8] as an aid in defining projects [9] as well as in work analysis [10] and, as a result, in defining work content. In the field of quality management, this principle is used in failure mode and effects analysis to identify potential weaknesses.

  7. W. Edwards Deming - Wikipedia

    en.wikipedia.org/wiki/W._Edwards_Deming

    Although Deming does not use the term in his book, it is credited with launching the Total Quality Management movement. [34] Create constancy of purpose toward improvement of product and service, with the aim to become competitive, to stay in business and to provide jobs. Adopt the new philosophy. We are in a new economic age.

  8. Continual improvement process - Wikipedia

    en.wikipedia.org/wiki/Continual_improvement_process

    Some see continual improvement processes as a meta-process for most management systems (such as business process management, quality management, project management, and program management). [3] W. Edwards Deming , a pioneer of the field, saw it as part of the 'system' whereby feedback from the process and customer were evaluated against ...

  9. Quality (business) - Wikipedia

    en.wikipedia.org/wiki/Quality_(business)

    While quality management and its tenets are relatively recent phenomena, the idea of quality in business is not new. In the early 1900s, pioneers such as Frederick Winslow Taylor and Henry Ford recognized the limitations of the methods being used in mass production at the time and the subsequent varying quality of output, implementing quality ...