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2. Remote support - Wikipedia

   en.wikipedia.org/wiki/Remote_support

   Remote support technology aims to reduce costs for help-desk centres. For instance, transport-related expenses are immediately trimmed. Modern-day technology enables a technician using remote support to assist a customer as if they were physically side-by-side.

3. Virtual help desk - Wikipedia

   en.wikipedia.org/wiki/Virtual_help_desk

   A virtual help desk allows IT support organizations to virtually deploy IT technicians on demand to support a computer user experiencing technical issues. IT can efficiently manage and allocate global help desk resources, including – most importantly – its personnel, to access any computer to provide support despite the end user or IT rep location.

4. Wikipedia, the free encyclopedia

   en.wikipedia.org/wiki/Main_Page

   Help desk – Ask questions about using or editing Wikipedia. Reference desk – Ask research questions about encyclopedic topics. Content portals – A unique way to navigate the encyclopedia.

5. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.

6. Remote desktop software - Wikipedia

   en.wikipedia.org/wiki/Remote_desktop_software

   In computing, the term remote desktop refers to a software- or operating system feature that allows a personal computer's desktop environment to be run remotely from one system (usually a PC, but the concept applies equally to a server or a smartphone), while being displayed on a separate client device. Remote desktop applications have varying ...

7. University of Cape Town - Wikipedia

   en.wikipedia.org/wiki/University_of_Cape_Town

   The University of Cape Town was founded at a meeting in the Groote Kerk in 1829 as the South African College, a high school for young men. The college had a small tertiary-education facility, introduced in 1874 [9] that grew substantially after 1880, when the discovery of gold and diamonds in the north – and the resulting demand for skills in mining – gave it the financial boost it needed ...