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The feature was first introduced in Windows XP as Remote Assistance and based on Remote Desktop technologies. [6] Remote Assistance in Windows XP is integrated into the Help and Support Centre UI and allows sending invitations to the support person by email, Windows Messenger or saving the invitation as a file and transferring the file across ...
Microsoft Intune (formerly Microsoft Endpoint Manager and Windows Intune) is a Microsoft cloud-based unified endpoint management service for both corporate and BYOD devices. [2] It extends some of the "on-premises" functionality of Microsoft Configuration Manager to the Microsoft Azure cloud.
Remote Support technology tries to reduce help-desk centres cost-issues – all transport-related expenses are immediately trimmed down, for instance. Modern day technology enables that any technician using Remote Support is able to assist a customer just like it was physically side-by-side.
In case of Remote Assistance, the remote user needs to receive an invitation and the control is cooperative. In case of RDC, however, the remote user opens a new session on the remote computer and has every power granted by its user account's rights and restrictions.
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Remote Desktop Protocol clients allow users to connect to servers running Remote Desktop Services, Azure Virtual Desktop, or non-Microsoft server software to enable remote desktop functionality. Since the release of Remote Desktop Connection , there have been several additional Remote Desktop Protocol clients created by both Microsoft and other ...
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