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There are no worldwide uniform standards regulating the provision of assistance for airline passengers with disabilities. American regulations place the responsibility on the airlines, the European Union's rules make the airport responsible for providing the assistance, and in South America there are no regulations at all.
Many airlines already offer pre-boarding or other assistance for travelers with disabilities, but many air travelers have complained to the DOT about delays, poor treatment and mishandled wheelchairs.
Airline travel in 2025 is set to become more dignified for passengers with disabilities under a new Department of Transportation rule. U.S. Transportation Secretary Pete Buttigieg on Monday ...
A mobility aid is a device that helps individuals with mobility impairments to walk or improve their overall mobility. [1]These aids range from walking aids, which assist those with limited walking capabilities, to wheelchairs and mobility scooters, which are used for severe disabilities or longer distances that would typically be covered on foot.
The U.S. government fined American Airlines $50 million for failing to provide wheelchair assistance to passengers with disabilities and damaging thousands of wheelchairs over a five-year period.
The Free Wheelchair Mission is an international faith-based nonprofit, humanitarian organization providing wheelchairs for people with disabilities in developing nations who do not have the resources to obtain one, of whom the World Health Organization estimates number over 70 million.
It costs the airline between $30 and $35 each time a customer requests a wheelchair, Biffle said, and abuse of the service leads to delays for travelers with genuine need for assistance.
This is the case with Lufthansa, for example (as shown on the Lufthansa A321/100 seating plan). Emirates used to have a row 13, but on their latest A380 aircraft have removed it (as shown on Emirates A380-800 seating plan). British Airways is less superstitious, and their seat maps for A320 aircraft show a row 13.