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Get Help, known as Contact Support before the Windows 10 Creators Update, [2] is a built-in interface for communicating with Microsoft customer service employees over the Internet. The opening screen requests that the user specify a product and explain a problem with it.
Customer Care Framework 2009 Service Pack 1 QFE: [4] released August 2009, adds support for .NET Framework 3.5 SP1, IE8, dynamic positioning. Adds a shell API, which (amongst others) brings improved CTI support and possibility to develop WPF shells. Any version of Customer Care Framework before CCF 2009 SP1 QFE will break when upgrading to .NET ...
Phone support is available for account management and password reset help, Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET. For additional hours of operation for different services visit our support options page for contact info.
Microsoft Knowledge Base (MSKB) was a website repository of over 150,000 articles made available to the public by Microsoft Corporation for technical support. [1] It contained information on many problems encountered by users of Microsoft products. Each article bore an ID number and articles were often referred to by their Knowledge Base (KB ...
Microsoft provided the NSA with access to users' data on its cloud storage service OneDrive (formerly SkyDrive). After Microsoft bought Skype, the NSA tripled the number of Skype video calls being collected through PRISM. [127] In a statement, Microsoft said that they "provide customer data only in response to legal processes." [127]
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
Microsoft Dynamics 365 is an integrated suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. [1] Combines various functions such as sales, customer service, field service, operations, finance, marketing, and project service automation into a single platform.
PSS also gives feedback to Microsoft development groups for use in the development of future products or product features. The Windows 2000 recovery console, for instance, was developed in large part to address difficulty that PSS agents had when attempting to assist customers with non-functional Windows NT installations. Additionally, PSS ...