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  2. Hans Schwarzkopf - Wikipedia

    en.wikipedia.org/wiki/Hans_Schwarzkopf

    A customer in the UK had seen a shampoo in powder form and wanted him to order it for her. Schwarzkopf put the customer off several times, until at some point she stopped requesting it. He then came up with the idea of developing such a product himself. After several years of development, Schwarzkopf launched a powdered shampoo in 1904.

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  7. Timothy Sulivan - Wikipedia

    en.wikipedia.org/wiki/Timothy_Sulivan

    Years of service: 1966-2001: ... of General Norman Schwarzkopf's strategic planning ... vice president for customer relations with General Dynamics (UK ...

  8. Schwarzkopf - Wikipedia

    en.wikipedia.org/wiki/Schwarzkopf

    Norman Schwarzkopf Sr. (1895–1958), first superintendent of the New Jersey state police Norman Schwarzkopf Jr. (1934–2012), United States Army general, leader of coalition forces in the 1991 Gulf War

  9. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...