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Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.
Template or Template generating software is a tool used for developing website, email, and document templates without manually formatting or writing computer programming language code. Such tools provide a GUI ( graphical user interface ) for design purposes, and produce the source code or formatted structure for websites, emails, or documents.
Company Founded Employees Revenue Locations Atento: 1999 154,000 Concentrix: 1983 290,000+ US$5.3 billion (2020) Conduent: 2017 31,000 (2021) US$4.140 billion (2021) 22 countries (2021)
The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
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This template is used by {{Infobox officeholder}} to generate automatic short descriptions Editors can experiment in this template's sandbox ( create | mirror ) and testcases ( create ) pages. Subpages of this template .
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