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In March 2022, Amhara Regional Government Education Bureau sent a team to the agency to request an explanation from the Ministry of Education about grading "errors" in the national examination. 20,000 complaints have been filed against the result of the grade 12 leaving examination, in which the government selects students to join 43 universities across the country.
Net promoter score. Net promoter score (NPS) is a market research metric that is based on a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or a service to a friend or colleague. [1] The NPS is a proprietary instrument developed by Fred Reichheld, who owns the registered NPS ...
The Sijil Pelajaran Malaysia (SPM), or the Malaysian Certificate of Education, is a national examination sat for by all fifth-form secondary school students in Malaysia.It is the equivalent of the General Certificate of Secondary Education (GCSE) of England, Wales and Northern Ireland; the Nationals 4/5 of Scotland; and the GCE Ordinary Level (O Level) of the Commonwealth of Nations.
Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." [1] Enhancing customer satisfaction and fostering customer loyalty are pivotal for businesses, given the significant importance of ...
The Programme for International Student Assessment (PISA) is a worldwide study by the Organisation for Economic Co-operation and Development (OECD) in member and non-member nations intended to evaluate educational systems by measuring 15-year-old school pupils' scholastic performance on mathematics, science, and reading. [ 1 ]
The Hong Kong Diploma of Secondary Education Examination (HKDSE) is an examination organised by the Hong Kong Examinations and Assessment Authority (HKEAA). [3] The HKDSE examination is Hong Kong's university entrance examination, administered at the completion of a three-year senior secondary education, allowing students to gain admissions to ...
The American Customer Satisfaction Index (ACSI) is an economic indicator that measures the satisfaction of consumers across the U.S. economy. It is produced by the American Customer Satisfaction Index (ACSI LLC) based in Ann Arbor, Michigan. The ACSI interviews about 350,000 customers annually and asks about their satisfaction with the goods ...
Grading in education is the process of applying standardized measurements for varying levels of achievements in a course. Grades can be assigned as letters (usually A to F), as a range (for example, 1 to 6), as a percentage, or as a number out of a possible total (often out of 100).