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A reference interview is a conversation between a librarian and a library user, usually at a reference desk, in which the librarian responds to the user's initial explanation of their information need by first attempting to clarify that need and then by directing the user to appropriate information resources.
1 How to properly answer questions on the Reference Desk. 2 General advice. Toggle the table of contents. Wikipedia: Reference desk/Guide for answering questions.
A reference scenario is an imagined situation where a library patron brings a question to a librarian and there is then a conversation, called in the field a reference interview, where the librarian works to help the patron find the information they want. These scenarios are used in training future librarians in how to help patrons.
Typically, a reference desk can be consulted either in person, by telephone, through email or online chat, although a library user may be asked to come to the library in person for help with more involved research questions. A staffed and knowledgeable reference desk is an essential part of a library.
The Wikipedia reference desk works like a library reference desk. Ask a question here and Wikipedia volunteers will try to answer it. Before asking a question, please try the search boxes below to search Wikipedia as a whole or the reference desk archives. See also the reference desk guidelines. Note: Legal or medical advice is prohibited.
The Wikipedia reference desk works like a library reference desk. In a library, users consult the professional staff at the reference desk for help in finding information. We don't have professional staff, so fellow Wikipedians work to find information relevant to questions posted by others. The reference desk process helps the growth and ...
In an article published recently in the Journal of Documentation, [1] library researcher Pnina Shachaf analyzed the quality of answers at the Wikipedia Reference desk.The reference desk serves as an open forum for visitors to ask questions about any topic not directly related to Wikipedia itself (the Help desk answers questions about the site); anyone is welcome to help answer questions.
Library of Congress, Washington, DC; Ask a Librarian (Library of Congress) NIH Library, National Institutes of Health, Bethesda, MD, US Ask a Librarian; National Rehabilitation Information Center, Landover, Maryland, US