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To perform this procedure: . Turn off your computer. Unplug the modem/gateway (remove the backup battery if equipped). Unplug the router if you have a stand-alone unit. Plug the modem/gateway back in and wait for the status light to indicate it is online.
How to find out the type of internet connection? I am an Xfinity wifi customer, trying to set up a mesh wifi network at home but need to input the details about the type of internet connection (e.g. Dynamic IP, static IP, PPPoE, L2TP, PPTP, DS-Lite), and input the settings associated. How do I find out this information?
I replaced my Xfinity modem/ router one year ago ( Xfinity equipment ). I have a lightbulb that can be controlled with an app, and it needs to pair with 2.4Ghz. Since I replaced the modem/ routerI no longer see the option to choose 2.4Ghz. How can I see this ?
MB8611 is online". Yay. They didn't even need to reset my modem to fix the problem. I'm curious how their systems got into the wrong connection state. My internet connection was working the entire time I was waiting so I was patient with Xfinity/Comcast. Glad to see it finally fixed. Uncovered a REALLY stupid design problem with the Xfinity app ...
Go to: internet.xfinity.com, and on the Overview tab, at the bottom you will see a chart with all your profiles, and if you click to the second page or tab of that chart, it will show you detail on usage by your 4 most active devices. If you click on the view all devices, it seems to water down the details and you lose visibility into what ...
Follow the troubleshooting tips below if you experience issues with your Xfinity Internet or WiFi connection. Using the Xfinity app from your mobile device, the Xfinity Assistant, or accessing xfinity.com from your computer provides the same troubleshooting a customer service agent does, but without the wait on the phone.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.
I disconnected my Xfinity Gateway Modem/Router as it is no longer included free in my service plan. I added an approved Xfinity Wifi cable modem (Arris Surfboard SBG8300) via the Xfinity mobile app and I am able to connect to the Internet. But when I check the Xfinity mobile app, it states "Your home internet is offline". Two questions:
1) Directly connect to your modem via ethernet. Restart your modem everytime you plug in a new device. It's a good time to replace your Ethernet cables; Cat6 preferred. If your speeds are good, concentrate on router/networking issues. If the speeds are still poor, concentrate on modem/signal issues. Do not test speeds over WiFi.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.