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As of 2021, revenue of Indian BPO industry was estimated at US$ 38 billion. [2] Government of India has launched India BPO Promotion Scheme (IBPS) as part of Digital India initiative to encourage job creation in Tier-2 and Tier-3 cities. [3] [4] India's BPO Industry handles 56% of the world's business process outsourcing.
In January 2010 Intelenet opened a delivery center in Kraków, Poland. [6] 2014 – Intelenet Global Services was acquired by Serco Group PLC. 2016 – Serco (Indian operations) was acquired back by Intelenet Global Services. [7] 2018 – Intelenet Global Services was acquired by Teleperformance, which is a France-based BPO.
Business Process Outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a second-party service provider. Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its supply chain .
Tata Consultancy Services (TCS) is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai , it is a part of the Tata Group and operates in 150 locations across 46 countries. [ 4 ]
The BPO industry in the Philippines generated $26.7 billion in revenues in 2020, [212] while around 700 thousand medium and high skill jobs would be created by 2022. [ 213 ] In 2015, official statistics put the size of the total outsourcing industry in China, including not only the BPO industry but also IT outsourcing services, at $130.9 billion.
This is a list of companies based in Gurgaon. Gurgaon , also known as Gurugram, is a cities in the Indian state of Haryana , located immediately south of the National Capital Territory of Delhi , 32 kilometres (20 mi) southwest of New Delhi and 268 km (167 mi) southeast of Chandigarh , the capital of India's Punjab state.
WNS Global Services was established in 1996 as a carve-out of British Airways captive process and back-office activities. In 2002, Warburg Pincus acquired a majority stake, following which WNS became an independent entity. [8]
3i Infotech Ltd (established as ICICI Infotech Ltd) is a global information technology company headquartered in Navi Mumbai, India.Founded in 1993, it provides a comprehensive range of IT services, including digital transformation, cloud services, cybersecurity, and application development, across various industries such as BFSI (Banking, Financial Services, and Insurance), healthcare ...
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