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  2. Point of contact - Wikipedia

    en.wikipedia.org/wiki/Point_of_contact

    A point of contact (POC) or single point of contact (SPOC) is a person or a department serving as the coordinator or focal point of information concerning an activity or program. A POC is used in many cases where information is time-sensitive and accuracy is important.

  3. Volleyball jargon - Wikipedia

    en.wikipedia.org/wiki/Volleyball_jargon

    Tomahawk: A defensive shot in beach volleyball made by putting the hands together and making contact with the volleyball overhead [5] Thunder: A spike or attack that requires a lot of force from the arm, and a very high jump. The ball is hit steeply downwards from the point of contact, and is very difficult to receive

  4. POC - Wikipedia

    en.wikipedia.org/wiki/POC

    Atitlán grebe, an extinct water bird, also known as a poc; Brackett Field, a public airport a mile (2 km) southwest of La Verne, California; IATA airport code POC; Prisoner of conscience, anyone imprisoned because of their race, sexual orientation, religion, or political views

  5. BLUF (communication) - Wikipedia

    en.wikipedia.org/wiki/BLUF_(communication)

    "Army writing will be concise, organized, and to the point. Two essential requirements include putting the main point at the beginning of the correspondence (bottom line up front) and using the active voice (for example, "You are entitled to jump pay for the time you spent in training last year")." [7]

  6. First Call Resolution - Wikipedia

    en.wikipedia.org/wiki/First_Call_Resolution

    First Call Resolution or First Contact Resolution (FCR) is a metric that measures a call center's performance for resolving customer interactions on the first call or contact, eliminating the need for follow-up contacts. [1] FCR is one of the most-watched metrics and considered the most important call center industry metric. Ideally, the FCR ...

  7. Primary care - Wikipedia

    en.wikipedia.org/wiki/Primary_care

    Typically this provider acts as the first contact and principal point of continuing care for patients within a healthcare system, and coordinates other care the patient may need. [ 2 ] [ 3 ] [ 4 ] Patients commonly receive primary care from professionals such as a primary care physician ( general practitioner or family physician ), a physician ...

  8. First contact (science fiction) - Wikipedia

    en.wikipedia.org/wiki/First_contact_(science...

    A scene of a first contact between aliens and humans in Robert Sheckley's 1952 short story "Warrior Race". First contact is a common theme in science fiction about the first meeting between humans and extraterrestrial life, or of any sentient species' first encounter with another one, given they are from different planets or natural satellites.

  9. First contact (anthropology) - Wikipedia

    en.wikipedia.org/wiki/First_contact_(anthropology)

    The Landing of Columbus, by Dióscoro Puebla. In anthropology, first contact is the first meeting of two communities previously without contact with one another. [1] [2] Notable examples of first contact are those between the Spanish Empire and the Arawak in 1492; and the Aboriginal Australians with Europeans in 1788 when the First Fleet arrived in Sydney.