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Telstra agents were left tied up on phone calls with callers, waiting for emergency services to answer, thus calls in the 000 queue were unable to be answered. Callers in a queue waiting for a Telstra agent to answer the phone were played an RVA every 30 seconds in the following terms, "You have dialled the Emergency Triple Zero number.
Royal gendarmerie – 177; Drugs & alcohol service – 113; Racial discrimination hotline – 114; Non-emergency disturbances – 110; General information – 160; National Freeway call center – 5050; Mobile phones – 112. Mozambique: 119: 117: 198 Namibia: 10 111: depends on town/city Niger: 17: 15: 18 Nigeria: 112 [15] Réunion: 112
125xxx – Telstra mobile services (e.g. 125111 is Telstra mobile customer service) 1268x , 1268 xxxx and 1268 xxx xxx – Internal network services 127 – Testing numbers (e.g. 12722123 reads your number from a Telstra line, 12723123 reads your number for an Optus line) (length varies), dial 12722199 then hang up and the call is returned by ...
In August 2011, Telstra Digital announced expansion of customer service into social media with 24/7 coverage. [30] By November 2012, Telstra claimed 140,000 live chats for the month and a growth rate of this service of 600% p.a. [ 31 ] In October 2013, Telstra announced that it had grown its Live Chat workforce to 600 and its social media ...
An emergency telephone number is a number that allows a caller to contact local emergency services for assistance. The emergency number differs from country to country; it is typically a three-digit number so that it can be easily remembered and dialed quickly.
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In 2008 management of the Trading Post was transferred to Telstra. In 2009 the printed Trading Post was shut down. Sensis is responsible for Telstra's telephone directory assistance call centers – including 1223 ("Telstra Directory Assistance"), 12456 ("Call Connect"), 1225 ("International Directories") and 1234 ("1234" information service).