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A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
The Communications Authority of Kenya (CA) is the independent regulatory agency for the ICT (Information, Communications and Technology) industry in Kenya with responsibilities in telecommunications, e-commerce, broadcasting,cyber security, and postal/courier services.
Safaricom was the first company in Kenya to possess 3G Internet technology with the recent success of 4G / LTE connectivity currently in all major Kenyan cities. [23] In March 2021, Safaricom became the second network operator in Africa after Vodacom to launch a live 5G network, initially available in Nairobi, Kisumu, Kakamega and Kisii.
Website of Communications Authority of Kenya; MTN takes a firm grip on Kenya online business space; Telcos market shift as Airtel gains voice traffic, Safaricom drops As of 12 April 2018. Safaricom’s dominance under threat from rivals As of 11 September 2018.
A 1970 police call centre in Brierley Hill, England. A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
To call Kenya from other countries, subscribers must dial their international access code e.g. 00 for most European countries, and 011 from North America, followed by the country code 254. The international access code for calls from Kenya is 000.
The South Coast Line operates along the Indian Ocean coastline from Kelso through Scottburgh, Umkomaas, Amanzimtoti and Isipingo to central Durban. The Bluff Line operates from Wests station, along the Bluff to three different destinations: central Durban, Umlazi, and Chatsworth. The New Main Line operates from Cato Ridge through Mariannhill to ...
It is located in La Mercy, KwaZulu-Natal, approximately 35 km (22 mi) north of the city centre of Durban. The airport opened its doors to passengers on May 1, 2010, 41 days before the start of the 2010 FIFA World Cup. [4] It replaced Durban International Airport (ICAO: FADN) and uses the same IATA airport code.