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The XY problem obscures the real issues and may even introduce secondary problems that lead to miscommunication, resource mismanagement, and sub-par solutions. The solution for the support personnel is to ask probing questions as to why the information is needed in order to identify the root problem Y and redirect the end user away from an ...
Constraint recognition limit one's communication behaviors even when he or she has high problem recognition and/or involvement recognition. [4] Involvement Recognition: “a perceived connection between the self and the problem situation.” [1] This variable has the same concept of the level of involvement in the situational theory of publics.
Problems in need of solutions range from simple personal tasks (e.g. how to turn on an appliance) to complex issues in business and technical fields. The former is an example of simple problem solving (SPS) addressing one issue, whereas the latter is complex problem solving (CPS) with multiple interrelated obstacles. [1]
The problematique analysis procedure is a naturalistic approach [154] that seeks to discover the influential factors [71] and describe the structure of problems that exist in communication systems (Librero, 1993; Flor, 1991). The basic purpose of this approach, according to Librero (1993), is to identify the problem rather than the solution.
In discussions of problem structuring methods, it is common to distinguish between two different types of situations that could be considered to be problems. [17] Rittel and Webber's distinction between tame problems and wicked problems (Rittel & Webber 1973) is a well known example of such types. [17]
Communication in small groups consists of three or more people who share a common goal and communicate collectively to achieve it. [1] During small group communication, interdependent participants analyze data, evaluate the nature of the problem(s), decide and provide a possible solution or procedure.
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In general, communication disorders commonly refer to problems in speech (comprehension and/or expression) that significantly interfere with an individual's achievement and/or quality of life. Knowing the operational definition of the agency performing an assessment or giving a diagnosis may help. [3]