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  2. Malcolm Baldrige National Quality Award - Wikipedia

    en.wikipedia.org/wiki/Malcolm_Baldrige_National...

    The Baldrige Excellence Framework has three parts: the Criteria for Performance Excellence, core values and concepts, and scoring guidelines. The framework serves two main purposes: (1) to help organizations assess their improvement efforts, diagnose their overall performance management system, and identify their strengths and opportunities for improvement and (2) to identify Baldrige Award ...

  3. Operational excellence - Wikipedia

    en.wikipedia.org/wiki/Operational_excellence

    Operational Excellence (OE) is the systematic implementation of principles and tools designed to enhance organizational performance, and create a culture focused on continuous improvement. It is intended to enable employees to identify, deliver, and enhance the flow of value to customers.

  4. Total quality management - Wikipedia

    en.wikipedia.org/wiki/Total_quality_management

    "Total Quality Management (TQM) in the Department of Defense is a strategy for continuously improving performance at every level, and in all areas of responsibility. It combines fundamental management techniques, existing improvement efforts, and specialized technical tools under a disciplined structure focused on continuously improving all ...

  5. National Partnership for Reinventing Government - Wikipedia

    en.wikipedia.org/wiki/National_Partnership_for...

    NPR introduced the use of performance measurements and customer satisfaction surveys, and encouraged the use of technology including the Internet. NPR is recognized as a success and had a lasting impact according to government officials who worked on or were influenced by it under the Bill Clinton and George W. Bush administrations. [2] [3]

  6. Performance improvement - Wikipedia

    en.wikipedia.org/wiki/Performance_improvement

    Performance is an abstract concept and must be represented by concrete, measurable goals or objectives. For example, baseball athlete performance is abstract as it covers many different types of activities. Batting average is a concrete measure of a particular performance attribute for a particular game role, batting, for the game of baseball.

  7. Business performance management - Wikipedia

    en.wikipedia.org/wiki/Business_performance...

    Business performance management (BPM) (also known as corporate performance management (CPM) [2] enterprise performance management (EPM), [3] [4] organizational performance management, or performance management) is a management approach which encompasses a set of processes and analytical tools to ensure that an organization's activities and output are aligned with its goals.

  8. High performance organization - Wikipedia

    en.wikipedia.org/wiki/High_performance_organization

    During the 1960s there was a push for job enrichment. This grew out of the sociotechnical systems approach to work, which was pioneered by the Tavistock Institute. [1] This system is characterized by the open systems model and self-directed work team, which are also key to the success of a high performance organization.

  9. Continual improvement process - Wikipedia

    en.wikipedia.org/wiki/Continual_improvement_process

    All employees should continually be seeking ways to improve their own performance; It helps encourage workers to take ownership for their work, and can help reinforce team working, thereby improving worker motivation. The elements above are the more tactical elements of continual improvement processes.

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