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2. Troubleshooting AOL Desktop Gold

   help.aol.com/articles/aol-desktop-troubleshooting

   Desktop Gold may not be able to launch on your PC due to some compatibility issues with Flash Player. 1. Restart your computer. 2. Uninstall Flash Player PPAPI by accessing the Programs & Features window in the Control Panel. 3. Launch Desktop Gold.

3. Fix problems with the AOL app on Android

   help.aol.com/articles/aol-app-troubleshooting

   Verified for version 4.4 and later. 1. Open the Settings app. 2. Tap Apps. 3. Tap AOL. 4. Tap Force Stop. 5. If prompted, tap Force Stop again to confirm. 6. Relaunch the app and attempt to reproduce the issue.

4. Fix problems with third-party mail applications - AOL Help

   help.aol.com/articles/why-cant-i-access-my-aol...

   If your AOL Mail isn't sending or receiving mail properly, you'll need to make sure your IMAP or POP settings are correct. Though you may be prompted to select either IMAP or POP, we recommend using IMAP as it works best with AOL Mail.

5. Fix sending and receiving issues with third-party email apps

   help.aol.com/articles/cant-send-or-receive-email...

   If your account is working on a web browser and you made sure you're using the right server settings, then update your email app to the newest version available. If you're still experiencing issues with your app, contact the manufacturer. Also, access your AOL Mail on a web browser. Keep in mind - For two-step verification, generate an app ...

6. Restore your browser to default settings - AOL Help

   help.aol.com/articles/reset-web-settings

   This can remove adware, get rid of extensions you didn't install, and improve overall performance. Restoring your browser's default settings will also reset your browser's security settings. A reset may delete other saved info like bookmarks, stored passwords, and your homepage.

7. Steps to uninstall antivirus programs other than McAfee

   help.aol.com/articles/steps-to-uninstall...

   To uninstall any antivirus program: 1. Click Start, select Settings, then click Control Panel. Note: For Windows XP, click Start, and then click Control Panel. 2. Double-click the Add/Remove Programs or Add or Remove Programs icon. 3. Click the existing antivirus program you wish to uninstall, then click the Change/Remove or Remove button.

8. Fix problems with the AOL app on iOS

   help.aol.com/articles/fix-problems-with-the-aol...

   Verified for iOS 9.3 and later. 1. Double press the Home button or swipe up and hold. 2. Swipe up on the image of the app. 3. Re-launch the app and attempt to reproduce the issue.

9. AOL Shield Pro: Troubleshooting - AOL Help

   help.aol.com/articles/aol-shield-troubleshooting

   While watching a video in full-screen mode, the simplest way to remove the Anti-Keylogging bar is to move your pointer on top of the bar and it will go away. 2. You can go into Settings, and under Appearance, uncheck the box next 'Show enhanced security scrambler window.' (access Settings by clicking the menu button in the upper right - the ...