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  2. Rogerian argument - Wikipedia

    en.wikipedia.org/wiki/Rogerian_argument

    One idea that Rogers emphasized several times in his 1951 paper that is not mentioned in textbook treatments of Rogerian argument is third-party intervention. [34] Rogers suggested that a neutral third party, instead of the parties to the conflict themselves, could in some cases present one party's sympathetic understanding of the other to the ...

  3. Buyer decision process - Wikipedia

    en.wikipedia.org/wiki/Buyer_decision_process

    As part of consumer behavior, the buying decision process is the decision-making process used by consumers regarding the market transactions before, during, and after the purchase of a good or service. It can be seen as a particular form of a cost–benefit analysis in the presence of multiple alternatives. [1] [2]

  4. Active listening - Wikipedia

    en.wikipedia.org/wiki/Active_listening

    Active listening includes further understanding and closeness between the listener and speaker. The more basic ways this is done are through paraphrasing, reflective emotion, and open-ended questions. Paraphrasing involves putting the speaker's message in one's words to demonstrate one's understanding and continue the discussion.

  5. Gibb categories - Wikipedia

    en.wikipedia.org/wiki/Gibb_Categories

    Another form of defensive behavior in communication is superiority. [3] This is when a person believes that they are better than the listener and can be shown by the way the speaker delivers the message. [citation needed] Equality is a contrasting behavior and shows that all people have self-worth. [3]

  6. 30 Times Courtrooms Became The Stage For The Strangest Human ...

    www.aol.com/41-times-courtrooms-became-stage...

    One way to address this is by developing conflict resolution skills to prevent disagreements from escalating into aggression. “Start with simple steps, like avoiding blame or ‘pointing fingers ...

  7. Marginal utility - Wikipedia

    en.wikipedia.org/wiki/Marginal_utility

    Another way to think of the term marginal is the cost or benefit of the next unit used or consumed, for example the benefit that you might get from consuming a piece of chocolate. The key to understanding marginality is through marginal analysis. Marginal analysis examines the additional benefits of an activity compared to additional costs ...

  8. Persuasion - Wikipedia

    en.wikipedia.org/wiki/Persuasion

    A good rhetorician must be able to argue both sides to understand the whole problem, and; There is no better way to defend one's self. He described three fundamental ways to communicate persuasively: Ethos (credibility): refers to the effort to convince your audience of your credibility or character. It is not automatic and can be created ...

  9. Your car insurance company wants your data. Is it worth the ...

    www.aol.com/finance/car-insurance-company-wants...

    One key requirement of New York’s UBI guidelines is that insurers can’t use telematics data to negatively affect customers — in other words, telematics can only yield a discount in New York ...