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Two months later, Hsieh joined Zappos as the CEO, starting with $1.6 million of total sales in 2000. [11] By 2009, revenues reached $1 billion. [24] [25] Without a precedent to guide him, Hsieh learned how to make customers feel comfortable shopping for shoes online. Zappos offered free shipping and free returns, sometimes of several pairs.
In 2009, Hsieh began writing Delivering Happiness over Labor Day in Lake Tahoe. [1] He wrote most of the book stream of consciousness, often completing 3,000-word chunks a day that he would send to his editor in New York City. [2] While writing the book, Hsieh was still acting CEO of Zappos as well as a corporate speaker.
The company's first core value is "Deliver WOW Through Service," and it was No. 1 for a reason. True Stories of How Tony Hsieh Taught His Zappos Team the Meaning of ‘Wow’ Skip to main content
The visionary former CEO of Zappos and the Las Vegas Downtown Project knew how to make life beautiful The complexity and brilliance of Tony Hsieh: a personal appreciation Skip to main content
Zappos' ex-CEO Tony Hsieh was a pioneer in treating employee happiness as a top business priority.
Zappos former CEO Tony Hsieh. Zappos was founded in 1999 by Nick Swinmurn. [5] Swinmurn launched the company with Tony Hsieh and Alfred Lin, [7] who invested $2 million through their investment firm Venture Frogs. [8] The company was officially launched online in 1999 as ShoeSite.com. [9]
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Yesterday, online shoe (and clothing) retailer Zappos announced that it would be laying off 8% of its workforce. The move is not unlike what many retailers are doing: cutting costs in light of ...