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Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers, online chat and email. [1] Many companies provide discussion boards for users to provide support to other users, decreasing load and cost on these ...
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A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks.
The degree is normally required in order to work in the information technology industry. A Bachelor of Science in Information Technology (B.Sc. IT) degree program typically takes three to four years depending on the country. This degree is primarily focused on subjects such as software, databases, and networking.
In computing, the term remote desktop refers to a software- or operating system feature that allows a personal computer's desktop environment to be run remotely from one system (usually a PC, but the concept applies equally to a server or a smartphone), while being displayed on a separate client device. Remote desktop applications have varying ...
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