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The Central Government or State Government is empowered to order interception of messages per 12, section 5 of Indian Telegraph Act 1885. [15] Rule 419 and 419A sets out. Telephone tapping is permitted based on court order only and such permission is granted only if it is required to prevent a major offense involving national security or to ...
Average wait time for Social Security to answer a call: About 35 minutes ... the average time on hold was 34.7 minutes. The shortest average wait so far this year came in May, 28.8 minutes ...
The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
The Federal Communications Commission (FCC) is an independent government agency responsible for regulating the radio, television and phone industries. The FCC regulates all interstate communications, such as wire, satellite and cable, and international communications originating or terminating in the United States.
Offered traffic (in erlangs) is related to the call arrival rate, λ, and the average call-holding time (the average time of a phone call), h, by: E = λ h {\displaystyle E=\lambda h} provided that h and λ are expressed using the same units of time (seconds and calls per second, or minutes and calls per minute).
Hold time may refer to: In digital electronics, the minimum amount of time the data input should be held steady after the clock event for reliable sampling; see Flip-flop (electronics)#Timing considerations; The amount of time spent in a phone queue on hold (telephone) Hold Time, by M. Ward
An IVR can play announcements and request an input from the caller. This information can be used to profile the caller and used by an ACD to route the call to an agent with a particular skill set. Interactive voice response can be used to front-end a call center operation by identifying the needs of the caller. Information can be obtained from ...
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