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You can contact us through Live Chat or call 03 456 00 24 24. If you're new to first direct and want to talk Mortgages - call 0800 48 24 48.
If you're not a first direct customer but would like to access accounts you hold Power of Attorney on via our phone banking, please give us a call on 03 456 100 100 and we'll be happy to help.
Meet Dot, our digital customer support. A convenient way to get in touch. Type your question to us using the messenger service in our App or Online Banking.
Should you encounter any difficulties with our text message banking service, please contact us via the electronic messaging service or call Digital Support on 03 456 100 123. They are available between 07.00 - 23.00 Monday to Friday and 08.00 - 23.00 Saturday and Sunday.
Forgotten your username? Not registered yet?
If you're an existing first direct customer and not yet registered for our online banking service, just call us on 03 456 100 100 for your online IDs and to find out how you can register for the service.
If you encounter persistent problems with the speed of the service, please refer to the guidelines for minimum specification or contact us on 03 456 100 234 to discuss any concerns you may have. back to top