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999 is the official emergency number for the United Kingdom, but calls are also accepted on the European Union emergency number, 112. All calls are answered by 999 operators, and are always free. [2] Approximately 35 million 999/112 calls are made in the UK each year, with 74% from mobiles and 26% from landlines in 2022. [3]
NHS England sets targets for response times to 999 calls, which were first established in the 1970s. Call handlers were, until 2017, given just 60 seconds to decide on the urgency of the call. The clock stopped once a vehicle reached the patient - even if it was not the appropriate vehicle.
Private ambulance services are common in the UK, with over 200 providers, and their use under contract to the NHS to answer 999 calls has been growing year on year, [37] with every NHS ambulance trust using private providers in each year from 2011 to 2014, and contracted providers answering three-quarters of a million 999 calls in that three ...
NHS England said the additional 999 capacity will help staff meet record demand, with a “live 999 call answer dashboard” and a target to answer calls in an average of 10 seconds.
In December, 47.6% of immediately life-threatening "red" ambulance calls arrived within the eight-minute target time, the same as the previous month. But the average number of red calls averaged ...
The NHS has updated its guidance on recognising stroke symptoms in a major new campaign. Skip to main content. Subscriptions; Animals. Business. Entertainment. Fitness. Food. Games. Health. Home ...
In June 2011, it was named England's top performing ambulance service, managing to respond to 77.5% of Category A calls within the 8-minute target time, compared to the national average of 74.9%. [13] In October 2011, the BBC discovered that SCAS spent more on private ambulance services to cover 999 calls than any other service in the country. [14]
Ambulance responses in the UK are as follows. Some ambulance services allow driver discretion for Category 3/4 calls; this may be dependent on the type of call or how long it has been waiting for a response for. 999 calls to the ambulance service are triaged using either the NHS Pathways system or the Medical Priority Dispatch System.