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Southwest Airlines will no longer allow you to select your own seat, and is moving to a new assigned seat system that will likely cost you more money.
It's the end of an era at Southwest Airlines. After more than 50 years, the airline is getting rid of its open seating policy.. In a press release Thursday, the Dallas-based airline acknowledged ...
Southwest Airlines is shifting to assigned seats for the first time in its history, a change that will allow the low-fare carrier to charge a premium for some of the seats on its planes.
The airline said surveys showed that 80% of its customers — and 86% of “potential” customers — want an assigned seat. Jordan said open seating was the top reason that travelers cited for choosing another airline over Southwest. Some Southwest passengers reacted with sadness and disappointment to news that open seating is going away.
With open seating, travelers would board according to their boarding group and seat selection was first come, first served on the plane. The seating model was unique to Southwest.
Southwest Airlines said Thursday that it plans to drop the open-boarding system it has used for more than 50 years and will start assigning passengers to seats, just like all the other big airlines.
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