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Smith's Food and Drug, or simply Smith's, is an American regional supermarket chain that was founded by Lorenzo Smith in 1911 in Brigham City, Utah. Headquartered in Salt Lake City with stores in Utah , Nevada , New Mexico , Arizona , Montana , Idaho , and Wyoming , Smith's became a subsidiary of Kroger in 1998.
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As the graph shows, requests put in during the morning see a 5-hour median response time; wait until the end of the afternoon, and you're looking at a response time closer to 17 hours.
Customer service may be provided in person (e.g. sales / service representative), or by automated means, [11] such as kiosks, websites, and apps. An advantage of automation is that it can provide service 24 hours a day which can complement face-to-face customer service. [12] There is also economic benefit to the firm.
The 1960s and 1970s were decades of advancement and growth for Smith Dairy, which became one of the first in the industry to make its own plastic jugs. [5] The company purchased four dairies during this period, allowing it to expand its service into additional communities. In the 1980s, the company began its third generation of family leadership.