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It was founded as WebEx in 1995 and acquired by Cisco Systems in May 2007. Its headquarters are in San Jose, California. [2] Its software products include Webex App, Webex Suite, Webex Meetings, Webex Messaging, Webex Calling, Webex Contact Center, and Webex Devices. [3] All Webex products are part of the Cisco Systems collaboration portfolio. [4]
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In a call center or contact center environment, the call is then typically answered by a telephone system known as an automatic call distributor (ACD) or private branch exchange (PBX). The subsequent routing of the call may be done in many ways, ranging from simple to complex depending on the needs of the owner of the toll-free number.
Cisco Unified Communications Manager Express (CUCME) - a small scale/single server contact center solution Cisco Unified Operations Manager (CUOM)— a NMS for voice. It features real-time monitoring of all system elements, and performs automatic discovery for the entire system and provides contextual diagnostics for troubleshooting .
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In Ireland, 1800-xxxxxx numbers are freephones, with the 1800 71xxxx reserved for services that expect unusually high volumes of calls (e.g. radio station phone-in lines). [ 19 ] In Israel , toll-free numbers are prefixed with "1800" followed by 6 digits (for local businesses); "180" or "189" followed by 7 digits usually refers to a free call ...