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2. Knowledge-centered support - Wikipedia

   en.wikipedia.org/wiki/Knowledge-centered_support

   Development began in 1992 by the Consortium for Service Innovation, [1] a non-profit alliance of support organizations. Its premise is to capture, structure, and reuse technical support knowledge. Initially it was known as Solution-Centered Support, and was renamed to acknowledge the methodology as best practices in knowledge management.

3. Salesforce - Wikipedia

   en.wikipedia.org/wiki/Salesforce

   Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California.It provides applications focused on sales, customer service, marketing automation, e-commerce, analytics, artificial intelligence, and application development.

4. Sales force management system - Wikipedia

   en.wikipedia.org/wiki/Sales_force_management_system

   Salesforce management systems (also sales force automation systems (SFA)) are information systems used in customer relationship management (CRM) marketing and management that help automate some sales and sales force management functions. They are often combined with a marketing information system, in which case they are often called CRM systems

5. Knowledge as a service - Wikipedia

   en.wikipedia.org/wiki/Knowledge_as_a_service

   A knowledge as a service provider responds to knowledge requests from users through a centralised knowledge server, and provides an interface between users and data owners. [2] [3] KaaS is one of several cloud computing-dependent business models in which computer resources are sold on an on-demand and pay-as-you-use basis. [4]

6. ServiceMax - Wikipedia

   en.wikipedia.org/wiki/ServiceMax

   The ServiceMax platform is designed to optimize the service execution processes and is used by service technicians, dispatchers, service planners, and their managers. Customers include medical device manufacturing, industrial manufacturing, food and beverage equipment, buildings and construction, technology, oil and gas, and power and utilities ...

7. Appirio - Wikipedia

   en.wikipedia.org/wiki/Appirio

   Appirio, a Wipro company, was an information technology consulting company headquartered in Indianapolis, Indiana (United States) that offered technology and professional services to companies wishing to adopt public cloud applications. [1] This included Software-as-a-Service and Platform-as-a-Service technologies like Salesforce.com, and ...